Testimonials

Read what clients have to say about working with me.

Elaine

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Elaine

Susan has helped us on two occasions; once to purchase a property and most recently to sell a property. Years ago as "newbies" to the area, Susan was able to provide us with a wealth of information with regard to purchasing the best property to meet our needs. She explained how the market on the West Coast worked and was tireless researching properties that would fit the bill. We did find a property that worked so well for our investment needs. After that, she was also helpful when there was work to be done at the property. She also has a wealth of resources to get the job done. Most recently, Susan was able to help us sell this same property. Because we don't live in the area, Susan helped to bring the property to show at its best. There were repairs to be made, painting to be done, cleaning, staging and more. Susan had it all under control. She was great about keeping us abreast of what was going on at all times, provided us a schedule, and researched nearby properties for sale prior to our open houses. I can't say enough about Susan's knowledge, professionalism, and work ethic. Should you be looking to purchase a property or selling a property, Susan is your agent. She will put everything she has into finding what's right for you. Read More
Archana

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Archana

We were referred to Susan by a colleague of my spouse. We had a daunting task of finding a home in the Bay Area while living in a different state. Susan made the task infinitely easy for us with extreme thoroughness, complete clarity and exhaustive communication with us. It is quite unprecedented for us to have been able to make a purchase decision at such a fast pace. We believe that Susan's expertise and very generous availability for quick communication turn around with us at every step , was one of the biggest factors in expediting our search and closing a deal. Susan's prompt and generous help after the closing of the purchase was even more incredibly helpful to us to tie the loose ends post-purchase from a distance. We whole heartedly recommend Susan to anyone who is hoping to work with someone who offers the best of both worlds - thorough professionalism and generous accessibility. Please do not hesitate to reach out to us for any more questions we can help answer. Read More
Buyer

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Buyer

We quickly learned that Susan is a dedicated realtor who has a number of contacts and exceptional knowledge of the area we were looking to purchase a property. We worked with Susan from New England (via email) and while visiting California. She quickly got a handle on what we were looking for and showed us many properties. When it appeared that our ideas were changing, she quickly picked up on that and carefully advised how we should proceed. She was tireless and at the ready anytime we called upon her. When in the process of closing, she was there to call upon the sellers and lenders for our benefit. We highly recommend Susan as a professional and friendly real estate agent who will work hard to find just what you're looking for. Read More
Jennie

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Jennie

I have bought and sold many homes before, and Susan is by far the best realtor that I have ever met. She listened to our goals, needs and budget, and then designed a plan for updating our home and getting it market-ready. She knows the market like no one else. We had some pretty tricky circumstances (divorce, etc) and Susan just made it all so easy. She allowed us the flexibility to be as involved as we wanted to be, and was in constant communication about the process (which is something we had requested). She is the most honest, hard-working, and experienced realtor in the Bay Area. I'm pretty sure she doesn't sleep. In the end, Susan sold our home for top dollar. My ex-husband and I both give Susan our highest recommendation. Read More
Jim & Joyce

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Jim & Joyce

Susan is very diligent and dependable in helping us to find our new home. She is very responsive to our needs and always manages to answer our questions and to provide us with whatever information we needed. Communication was excellent, not just between us and Susan, but also between Susan and the selling agent. Susan went above and beyond, personally delivering our offer to the buyer and reading our letter aloud to the sellers themselves. Her hard work and experience helped us to land the hone of our dreams and we will gladly work with her again in our future hone endeavors. Susan, thank you very much from the bottom of our hearts. Read More
Julia & Cassio

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Julia & Cassio

We have known Susan Sims for 15 years, and when it came time to purchase a property, did not hesitate to ask her to help us. She is an extremely trustworthy and caring person who goes out of her way to be kind and compassionate. Working with her, we had no doubt that she had our best interest at heart. She exceeded our expectations with her professionalism as well as her excellent people-skills, taking time to listen to our needs, help us understand the market, coordinate viewings of properties, and, ultimately, negotiate our purchase. We highly recommend her as a realtor and would be happy to speak to anyone who wanted more information about working with her. Read More
Dorothy

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Dorothy

Susan Sims has been a great agent to work with. She follows the real estate market and knows about the area very well. She is not pushy, let us take time to get familiar with the market. When we got interested in a house, she gave us valuable information about the house, its pro and cons, and let us make informed decision. We finally got a house we really like. After we purchased the house, she helped us get connected with a reliable handyman who then directs the necessary repairs of the house. Overall, Susan has been very pleasant to work with, and she guides us through the process and make it a happy experience for us. Read More
Lisa & Steve

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Lisa & Steve

Susan Sims did an excellent job from start to finish. She is highly skilled, knowledgeable and wonderful to work with. Her warmth and professionalism inspired our confidence and dispelled any anxiety we had about selling our Los Altos house while living in the Los Angeles area. Working with a team of skilled and dependable people, Susan managed the many details and issues involved with our sale calmly and efficiently, while keeping us well advised and promptly addressing any questions or concerns we had along the way. Susan is the best. We highly recommend her. Read More
Howard

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Howard

I've been working with Susan since I moved to the Los Altos area 15 years ago. She helped me buy three and sell two properties thus far. She is patient, professional and even keeled during the stressful process of dealing with multi million dollar transactions. In each case she helped me get a fair deal that I felt confident in and there have never been any surprises. Her advice has always proven to be on the mark, such as holding out for a higher offer when selling. If I do another real estate transaction, I absolutely will ask Susan for her assistance again. Read More
Robin L.

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Robin L.

Susan Sims helped us rent, and then purchase a home in Palo Alto. She was extremely diligent in following up with the details we needed to make a good real estate decision and choose the right home for our family. She did an excellent job managing our expectations about competing for property in very tight real estate market. She encouraged us to be patient and wait for the right house for us. She actually did the opposite of pushing us into a transaction. Outstanding, professional service on every level. Read More